Refund Policy
Your statutory rights
Nothing in this policy removes rights the law gives you. If you buy Padel+ as a consumer rather than for a business, you keep your local consumer rights - including the 14-day right to withdraw from a distance contract in the EU and the remedies Jordanian consumer law provides. If you ask us to start the service straight away inside that period, you may owe us for the part you used.
Cancelling a plan
You can cancel a paid plan anytime before your next billing cycle to avoid being charged again. Cancelled plans stay active until the end of the paid period. For questions about a recent charge, contact us and we will review it with Paddle, our merchant of record.
Renewals
Renewal charges are non-refundable except where the law says otherwise, but you can cancel anytime before your next cycle to avoid being billed again. Cancelled plans stay active until the end of the paid period.
Player money
Refunds of what your players paid your club are set by your own club policy and handled by your club - returned at the desk or entered as a credit note against the player’s credit, and recorded in your dashboard. Your club is the seller of those bookings and shop items; Padel+ never holds that money and is not a party to them.
How to request
Email billing@padelplus.net with your account email. Approved subscription refunds are issued by Paddle, our merchant of record, back to the card you subscribed with, within 5–10 business days.